An Explanation of our Shipping and Return Policies

11/24/2015

Shipping Policy

Orders received between Monday and Friday before 2 PM Eastern Time will be processed and shipped same-day.  If ordered after 2 PM Eastern Time, we will ship out the next business day. We mainly use FedEx Home Delivery but also offer FedEx SmartPost and USPS Priority.

 

To ensure freshness and temperature, liquid yeast is shipped with a complimentary ice packet and will not be shipped on a Fridays (except for overnight orders). 

 

We ship from Raleigh, North Carolina. Expect 1-5 days delivery time depending on the shipping location and service chosen. Most locations in our neighBREWhood (the East Coast) will have a 1 to 2 day shipping time.  


If there are any out-of-stock items, we will contact you to confirm if you would like us to ship the out of stock items separately as a backorder or ship them all together.  Additional shipping charges may apply. 


            FedEx Home Delivery Shipping Times

            This map, generated by FedEx, shows the approximate shipping times based on location throughout the US.  

Shipping Times for Standard FedEx Home Delivery

Store Pickup

We offer an in-store pickup service for our neighBREWhood friends in Raleigh, North Carolina. There is an additional $3 surcharge for handling. Please allow us 2-4 hours for pickup. If you have someone else picking up your items for you please indicate in the comments box on the order page or call us at (919) 670-4043 

International Shipping

We do not currently offer international shipping at this time. If you have a request please call us at (919) 670-4043 or contact us on our website. 

Return Policy
Easy returns – with no grief!

We understand that occasionally you might need to return an item – we are happy to accept returns of non-consumable products up to 30 days from your original date of purchase. Consumable products (like grain, yeast, malt extract, hops, and chemicals) must be returned within 14 days from your original date of purchase, in unused and unopened condition.

If we goofed up and sent you the wrong item, or a broken item, feel free to return it within that 30-day period for a full refund (or exchange, if you’d prefer) – we’ll cover the shipping on your return as well.If you are returning your item(s) for a reason other than our mistake or shipping damage, you’ll be liable for the shipping charge to return the item(s) to us. If the item you are returning has been used, we reserve the right to charge a 25% restocking fee.

All returns require a Return Merchandise Authorization (RMA)…but how do you get one?

If you have an account on our website, simply go there (http://www.atlanticbrewsupply.com) and click “My Account” on the top left of the page, and log in.Under the “Track your recent orders” section, click “View Details” next to the order that requires a return. Click the button that says “Add New RMA,” and then fill out the form on the next page to start the return process.

The following information is required: which item and how many of that item you are returning, the reason why you’re returning it, and how you’d like to complete the return (ie, do you want an exchange, or your money back?). If you have any other comments or pictures to share with us (for example, of a defective item) this would be a great place to attach them. Once you click “Save RMA”, we’ll review your return and get in touch with you. We try to respond to all return requests within 48 hours. After that, you’ll simply put your items in a box, as securely packed as possible, and send them back to us (using the return label we’ve provided for you, if applicable). We’ll take it from there!

Shipping Damage and Incorrect Orders

If at any time your order is incorrect, or contains damaged goods, please contact us so that we can correct the issue. Call us at (919) 670-4043 or contact us on our website. We will make every attempt to contact you within one business day, if not sooner.

If you experience any damaged shipping material or product, please e-mail us photos to assist us in both the claims process and in improving our shipping practices.

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